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Terms & Conditions

To ensure your visit to Bryerley is safe, as well as fun, please read our terms and conditions, which also relate to bookings using our online Booking system, EC Pro.

Bryerley Springs Equestrian Centre Terms and Conditions

Refund & Cancellation Policy

Sessions Cancellation – 24 hours notice is required for cancellation of single sessions. Missed sessions without the appropriate notice will be charged as if attended. For cancellations of at least 24 hours in advance, Bryerley Springs will arrange an alternative session or your EC Pro account can be credited. For no-shows, no refunds or credits will be provided.

Regular slot's - For customers that have requested regular slots we require 48hrs notice for cancellation of the session. If the session is cancelled less than 48hrs before you will be charged for half the amount of the lesson. For customers cancelling less than 24hrs before you will be charged the full amount for the session. For no shows, no refunds or credits will be provided.

All deposits are non-refundable.

Camps & Programmes Cancellation - 14 days of notice is required for camp or program cancellations. Any cancellations with 14 or more days of notice will be processed. All deposits are non-refundable. Cancellation Within 13 Days Of Camp – No cancellations by an athlete or team will be accepted within 13 days of the beginning of camp.

Bookings & Notice:
1. Lessons booked must be paid in full at the time of booking.
2. Lessons may be transferred to an alternative date providing 24 hours’ notice is given.
3. Refunds are not given.
4. If a rider is unable to take the lessons paid for any reason they can be held for a period of six months.
5. Lessons may be transferred to another rider, if lesson holder gives 24 hours notice by email.
6. Riders with their own or loan horse receive a 25% discount on group and private lessons.
7. In the event of a fall, the ride will be halted. A first aider will be called, who will advise on what will happen next. The rider may not be allowed to continue with the lesson.
8. Should the number of riders in a group lesson fall below 3, we reserve the right to amalgamate the group with another lesson until the numbers increase again.

Rider Information:

  • On arrival please report straight to the office and wait here for a member of our team to greet you

  • Customers are not to approach, pat or feed liveries horses (Stabled horses)

  • Sensible footwear with a small heel must be worn, i.e. no trainers

  • Clients must wear a riding hat of the correct current safety standard for all activities on and around the horses

  • Body protectors must be worn for all jumping activities, gymkhanas and other activities as stipulated by the instructor

  • We have a weight limit of 17 stone (107.95kg)

  • Parents must willing to help lead their Child if necessary (if applicable)

  • It is the rider/parent’s responsibility to make instructors aware of any new or changing medical condition

  • Parents are required to stay on site (unless stated otherwise) and are responsible for their child at all times

  • Clients must not enter stables, fields and arenas or take horses unless instructed to do so by a member of staff

  • If you don't have your own riding hat, hats are available to hire for a small charge, payable at time of booking. If a hat is used but not booked, a charge will be applied to your account.

Social Media Policy:

By booking a lesson with Bryerley Springs Equestrian centre I hereby agree to the following statement:

I/my child agrees that the use of social media in relation to the company Bryerley Springs will be used in an acceptable manner and I/my child will adhere to the rules outlined by the company.

I/my child agrees that social media Is not to be used in a way to deliberately cause harm to another person’s mental health and self confidence.

I/my child will not act in a manner that is threatening or demeaning.

I/my child agrees that videos/images of accidents involving horses owned by Bryerley Springs are not to be posted at anytime.

I/my child agrees that no social media account or group chat will be made under the name “Bryerley Springs” in an attempt to mimic the company.

I/my child agrees that the company logo is not to be used in any way to promote or represent an individuals social media account.

I/my child is of the understanding that if the terms of this agreement are not adhered to the company reserves the right to ask individuals to leave the premises permanently.

 

Please read the following statement before booking a lesson:

Whilst I accept that every care will be taken for My/My Child's Safety, I acknowledge that Riding is a Risk Sport and may hold potential danger as all horses can react unpredictably on occasion.

I agree to hold blameless any Instructor/Helper or the Proprietor in the event of an accident or injury caused by error of judgment or by the actions of any Pony/Horse whilst I/My Child participate in activities at Bryerley Springs Farm Equestrian Centre.

All activities are voluntarily, and I intend to use my own judgment as to the activities that I/My Child should participate in, taking into account My/My Child's experience and skill, regardless of the motivation of others.

I voluntary accept and assume risk of personal injury and am responsible for My/My Child's own property.

I hereby state that I/My Child wish to participate in riding activities at Bryerley Springs Equestrian Centre and accept the above terms & conditions

 

Complaints procedure:

In the event that a customer wishes to make a complaint, please send an email to admin@bryerleysprings.co.uk . All complaints will be reviewed at management level and assessed as to what necessary actions need to be taken.

Last updated April 2024

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